24/7 Help Desk
CrazyTower Support
Live chat with our Aussie team, email at support@crazytower-australia.com and a full help centre.
Get help at CrazyTower
Player support at CrazyTower runs on a real human-agent live-chat queue, available 24/7. Peak coverage runs during AEST/AEDT business hours and overnight rotation handles after-hours queries. Email backup is also available, and the help centre is searchable from any page.
How to reach us
Live Chat
24/7
Real human agents on every CrazyTower page. Average wait under 60 seconds during AU business hours.
Email
support@crazytower-australia.com
Replies within 24 hours. For account, KYC, bonus and cashier queries.
Help Centre
Searchable
Self-serve articles on KYC, deposits, bonuses, withdrawals and account security.
Responsible gambling, AU resources
If gambling is causing problems, free, confidential help is available:
- Gambling Help Online: 1800 858 858, 24/7, free
- Lifeline: 13 11 14, 24/7 crisis support
- gamblinghelponline.org.au - online chat, self-exclusion register and counsellor referrals
- BetStop - the National Self-Exclusion Register for AU online wagering
Account security tips
- Enable 2FA from Account > Security
- Use a unique password not reused on other sites
- Never share your account credentials, 2FA codes or KYC documents with anyone claiming to be CrazyTower staff outside official channels
- Review your account activity log regularly from the dashboard
CrazyTower will never ask for your password by email or chat. Phishing attempts should be forwarded to support@crazytower-australia.com.
Support FAQ
Yes. Live chat runs around the clock, with peak coverage during AEST/AEDT business hours and rotating overnight cover from our offshore team.
Email backup at support@crazytower-australia.com replies within 24 hours, faster during AU business hours. For anything urgent, use live chat.
Inside your account, under Settings then Limits. Deposit, loss, session and cool-off controls are all available. Self-exclusion is processed by support after a quick chat confirmation.
Yes. Open a chat with support, share the transaction reference, and our payments team will investigate. Card chargebacks should always be raised with us first - we resolve almost all disputes faster than the card-issuer process.